Frequently Asked Questions
Everything you need to know about your performance gear.
How do I determine my correct shoe size?
Our performance footwear generally fits true to size. However, for a more locked-in athletic feel, we recommend checking our detailed size chart located on each product page which includes measurements in centimeters.
What is your return policy for performance gear?
We offer a 30-day return window for items in original, unworn condition with all tags attached. Please note that for hygiene reasons, items that have been worn during athletic activity cannot be returned.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout if you need your gear before your next tournament or game.
Are your basketball shoes suitable for outdoor courts?
While our shoes are engineered for peak performance on hardwood, many of our models feature high-abrasion rubber outsoles. Please check the specific product description for 'Outdoor Durability' ratings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I clean and maintain my sports equipment?
To preserve the integrity of the materials, we recommend hand washing with a damp cloth and mild detergent. Avoid machine washing or high-heat drying, as this can damage technical adhesives and cushioning.